Our Policies

Costume Collection Policy

Costume packages must be collected in person with a valid form of ID. Persons may collect the costume in their name only unless Authorization is granted through MasOS.

The costume distribution schedule will be advertised via electronic or print media. The final date of costume distribution is Carnival Friday July 31st, 2026 at 6:00pm EST, after which all uncollected costumes remain the property of SALDENAH and any down payments are forfeited by the customer.

Costumes remain the property of SALDENAH until paid for in full and collected.

Refund/Return Policy

Please note that carnival costumes are custom-made items therefore once a down payment is made, it is non-refundable.

Additionally, there will be:
• NO exchange or switching of sections.
• NO changing of measurements or sizes
• NO Costume Transfers
• NO Returns accepted

Payment Policy

Costume registration is only considered complete after receipt of a down payment. Down payments are required as follows:

• All Essential and Backline Costumes – $250 CAD and 50% of any upgrade option or add-on
• Customers ordering anything above Backline will be required to pay 50% of their total cost.

Costumes must be paid in full prior to collection, and can be paid:
• At SALDENAH Mas Camp (Cash & EMT only) and online via Credit Card on MasOS.